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Problems when using iPhone

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Problems when using iPhone

12 years 6 months ago
#1140
Firstly, absolutely love this template. However, one of my members has raised an issue when trying to use the forum on his iPhone. It's definitely a template problem as the default Kunena didn't cause any issues

Here is the thread in question which talks about the problem and also include some screenshots

www.oscarfishlover.com/forum/16-official...noon?start=10#362589

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ntstore's Avatar
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Re: Problems when using iPhone

12 years 6 months ago
#1141
Hi Penn,

Thank you for used our product. I saw your thread and it worked fine. Can you provide us some screenshots?

Thanks.
Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Re: Problems when using iPhone

12 years 6 months ago
#1142
Hi there, this is a screenshot that was provided by the person who was having a problem with their iPhone

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ntstore's Avatar
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Re: Problems when using iPhone

12 years 6 months ago
#1143
Hi,

I have just check this issue on your site. The reason of this issue is width of your ads banners. I think you should disable the ads banner when view on mobile devices.

Regards
Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Re: Problems when using iPhone

12 years 6 months ago
#1144
How come this problem did not happen when using the default kunena template? All the AdSense units were in place then

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ntstore's Avatar
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Re: Problems when using iPhone

12 years 6 months ago
#1145
Hi,

We want to discuss with you about some elements on your site. Please provide us your email address.

Thanks.
Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Re: Problems when using iPhone

12 years 6 months ago - 12 years 6 months ago
#1155
I have now reverted back to the Eagle 2.0 kunena template and everybody can use the forum perfectly okay. So basically that points the finger towards the template I bought from you not being quite compatible with some mobile phones. Oh well, at least it wasn't too much money I've wasted
Last edit: 12 years 6 months ago by Ironside.

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ntstore's Avatar
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Re: Problems when using iPhone

12 years 6 months ago
#1156
Hi Iron,

We don't think your website work perfectly with the Eagle 2.0 on mobile. We have just checked your website and seen some issue like you used our template. The reason of that problem come from your banners and your logo. We sent you a email request your site information to help you fix that problems but We did not receive information from you. We always work with you to resolve problem, so We don't think your comment is correct.

We think your issue very easy if you can provide your website information for us.

Best Regards
Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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