Hi Erickson,
Please provide us the information of your site (Site's url and back-end account). We'll help you check the problem. Please send us via support mail box (9themestore@gmail.com)
Best regard,
Huyen Nguyen
Nice Theme Store's Support Department.
Support email: 9themestore[at]gmail.com
** Please post your site url here if it has been lived **
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