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WhatsApp icon not visible (profile)

  • Birger
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WhatsApp icon not visible (profile) was created by Birger

Posted 3 weeks 6 days ago #16950
(J5.1.0 / Kunena 6.3.1 /

Hi all,

I bought two templates: "NTS KBee 6.0.3 " and "NTS KTrend 6.1.0". In the “NTS KBee” the buttons such as “WhatsApp” are not displayed. Only “Mail” and “Web” icons! With the “NTS KTrend” everything works perfectly.What do I have to do so that the icons are also displayed on “NTS KBee”?Thank you in advance.
by Birger
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Replied by ntstore on topic WhatsApp icon not visible (profile)

Posted 3 weeks 4 days ago #16952
Hi Birger,

Thank you very munch for bug report. We found the issue on the NTS KBee template. We are fixing this issue and improve some style, we plan to release template tomorrow. Please follow this topic to update the update status.

Kind regards,

Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Replied by ntstore on topic WhatsApp icon not visible (profile)

Posted 3 weeks 3 days ago #16954
Hi,
We fixed this issue and updated to the download package. Please download the latest package and update to your website.

Kind regards,

Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Replied by Birger on topic WhatsApp icon not visible (profile)

Posted 3 weeks 3 days ago #16955
Thank you, but I have no way of downloading the template again under this account. What should I do?
by Birger

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Replied by ntstore on topic WhatsApp icon not visible (profile)

Posted 3 weeks 3 days ago #16956
Hi,

Login on our website with your account, after click to the "Order(s) -> Kunena Template" menu to download the NTS KBee template.

Regards,

Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Replied by Birger on topic WhatsApp icon not visible (profile)

Posted 3 weeks 3 days ago #16957
Note: the icon has no function - so WhatsApp is not activated and the icon is also missing from the profiles in the posts - see photo.
Thanks in advance
by Birger
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Replied by ntstore on topic WhatsApp icon not visible (profile)

Posted 3 weeks 3 days ago #16958
Hi,

Please switch to the default template. Let us know if it works as you expected.

Kind regards,

Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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Replied by Birger on topic WhatsApp icon not visible (profile)

Posted 1 day 16 hours ago #16971
Sorry, I was abroad

My problem is still the following.
Backend - Kunena - User - Profile - Username (Photo 1 - private message)
Frontend - Kunena - Profile - Birger's profile (Photo 2 - private message) - there you can only see the icons for "Mail" and "Web" under the profile picture. The clickable icon for "WhatsApp" should also be there. The "WhatsApp" icon cannot be clicked in its current position and makes no sense.
Can't you set up the information from the Kunena user information as clickable in the profiles?
The "WhatsApp" icon should also be visible in the categories under the profiles - in the past it was probably like that (according to the customer)
Can you do something about it?
Thank you in advance
by Birger
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