WhatsApp icon not visible (profile)

(J5.1.0 / Kunena 6.3.1 /

Hi all,

I bought two templates: "NTS KBee 6.0.3 " and "NTS KTrend 6.1.0". In the “NTS KBee” the buttons such as “WhatsApp” are not displayed. Only “Mail” and “Web” icons! With the “NTS KTrend” everything works perfectly.What do I have to do so that the icons are also displayed on “NTS KBee”?Thank you in advance.

Hi Birger,

Thank you very munch for bug report. We found the issue on the NTS KBee template. We are fixing this issue and improve some style, we plan to release template tomorrow. Please follow this topic to update the update status.

Kind regards,

Hi,
We fixed this issue and updated to the download package. Please download the latest package and update to your website.

Kind regards,

Thank you, but I have no way of downloading the template again under this account. What should I do?

Hi,

Login on our website with your account, after click to the "Order(s) -> Kunena Template" menu to download the NTS KBee template.

Regards,

Note: the icon has no function - so WhatsApp is not activated and the icon is also missing from the profiles in the posts - see photo.
Thanks in advance

Hi,

Please switch to the default template. Let us know if it works as you expected.

Kind regards,

Sorry, I was abroad

My problem is still the following.
Backend - Kunena - User - Profile - Username (Photo 1 - private message)
Frontend - Kunena - Profile - Birger's profile (Photo 2 - private message) - there you can only see the icons for "Mail" and "Web" under the profile picture. The clickable icon for "WhatsApp" should also be there. The "WhatsApp" icon cannot be clicked in its current position and makes no sense.
Can't you set up the information from the Kunena user information as clickable in the profiles?
The "WhatsApp" icon should also be visible in the categories under the profiles - in the past it was probably like that (according to the customer)
Can you do something about it?
Thank you in advance

Hello, why is there no solution to the problem with the templates and icons? The Telegram and Skype icons (as an example) work perfectly. Why not the WhatsApp icon? There is no hashtag stored there.

Hi Birger,

Apologies for the delay in addressing your topic. We've identified the issue with the WhatsApp error and confirmed that it occurs even on the default template. To resolve this, I've submitted a report on the Kunena team forum, and we are hopeful that the issue will be addressed in the next version.
Update:
- Open the KunenaUser.php file in the "[root]/libraries/kunena/src/User/" folder.
- Go to the line 2224. And change code. to - Save and reload your website.

Kind regards,