Cannot Register New User

Cannot Register New User was created by dagroupinc

Posted 5 months 2 weeks ago #16855
In our Joomla (v4.4.2) site, our Kunena template (v6.2.3) NTS Kay (v6.0.3) the Log In drop down appears. While a registered user can successfully log in and log out, none of the other options including Create an Account function at all. Can someone give me some guidance on how to enable these other options including allowing a visitor to register?
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Replied by Pinkeltje on topic Cannot Register New User

Posted 5 months 2 weeks ago #16857
What Joomla template are you using? Did you test with Cassiopeia?

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Replied by dagroupinc on topic Cannot Register New User

Posted 5 months 2 weeks ago #16862
Pinkeltje — we're using the NTS Kay (v6.0.3) template

We have user registration and profiles active in Joomla but the 'Create an Account' (or any of the other options for that matter) doesn't work. Instead all take us to the home page.

www.endeavourowners.com/new/index.php?op...tmenu=127&Itemid=127

Our config is:

Joomla 4.4.2
PHP: 8.2.x
Kunena: 6.2.3
NTS Kay: 6.0.9 *

* NOTE: We also get an error when trying to update/install the current version — support topic can be found here:

www.9themestore.com/index.php/forum/nts-...llation-errors#16856

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Replied by Pinkeltje on topic Cannot Register New User

Posted 5 months 2 weeks ago #16863
Like I said earlier, this has to do with your Joomla template. This works
www.endeavourowners.com/new/index.php?op...&template=cassiopeia

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Replied by dagroupinc on topic Cannot Register New User

Posted 5 months 2 weeks ago #16865
Yes it appears to be a bug with NTS Kay template for sure.

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Replied by ntstore on topic Cannot Register New User

Posted 5 months 2 weeks ago #16869
Hi dagroupinc,

Please try to login and download the NTS Kay template.

Regards,

Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

by ntstore

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Replied by dagroupinc on topic Cannot Register New User

Posted 5 months 2 weeks ago #16870
We did and were able to install the current NTS Kay template, however the 'Create an Account' and the other options still don't work.

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Replied by Pinkeltje on topic Cannot Register New User

Posted 5 months 2 weeks ago #16872
As mentionned before, this has to do with your Joomla template. Kunena forum has the same issue. I am using KPraxis with Yootheme Pro and don't have that problem.

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Replied by Pinkeltje on topic Cannot Register New User

Posted 5 months 2 weeks ago #16877
Test with Cassiopeia and you will see that it is related to Helix Ultimate!

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Replied by dagroupinc on topic Cannot Register New User

Posted 5 months 2 weeks ago #16878
Yes we have tested it and we get the same problem. It doesn't matter which template we use.

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